Online Personalised Courses for Working Professionals and Leaders

Facilitate impactful training as a Freelance Trainer with BodhiSutra, a professional English Communication Training Company run by a team of IIT and IIM Alumni. 

• Enable students to improve their proficiency, be articulate and expressive, enhance content quality and structure, build confidence and clarity, and speak effectively. 
• Engage students and ensure their active participation in Prepared and Impromptu Speaking Activities on Diverse Topics related to Management, Business, Current Affairs, Social Issues, Global Challenges, etc.

Facilitate transformational group and 1-to-1, live video training via digital platforms as a Freelance Trainer with Qualiant Learning Services, a Training Company that efficiently delivers Business Communication Skill Programs with customised content at a large scale for organisations with employees across hundreds of locations. 

Corporate Trainer specialising in Communication Skills, Training Diverse International Processes in a Global BPO such as: Expedia, Apple Leisure Group, Equifax, Countrywide, Etisalat and American Express.

• Facilitated New Hire Training and Employee Refresher Training based on the Training Needs Analysis and Assessment.
• Delivered Training in Communication Skills, English Grammar and Professional Vocabulary, all aspects of Voice and Accent, Telephone and E-mail Communication and Etiquette.
• Assisted the HR Team in conducting Assessments, Interviews and in the Selection of Candidates.
• Supported Voice Coaches in Monitoring and Evaluating Live and Recorded Calls on the Floor.
• Imparted Interactive Training on Customer-Centricity and Delivering an Exceptional Customer Service Experience.

Extensive Guest Relations Experience with a Luxury Travel Company catering to High-End International Guests from US and Canada, UK, Europe and Australia. 

• Trained the Guest Relations Team in Delivering Exceptional Services: Creating the Guest Profile, Anticipating and Understanding Guest Needs, Preferences and Expectations; Superior Service Delivery, Guest Relations Processes and Best Service Practices, Exceeding Guest Expectations and Creating Guest Delight, Problem Solving and Service Recovery, Effective Cost Management and Efficient Utilization of Available Resources. Led Guest Relations Team Projects on Guest Services.
• Personally met International High-End Guests who visited Delhi to Strengthen Business Relations.
• Assisted the Trip Coordination Manager on all Large Group Trips, on High Profile Trips; was the Office Contact for the Trip Coordination Manager, managed the team in her absence and shared team responsibilities.
• Consistently ranked as the Top Performer in the Trip Coordination Guest Feedback Statistics; had the highest Repeat Guests and Guest Referrals in the Team.
• Interviewed Partners and was instrumental in the selection of high-quality Service Providers. Continuously worked at improving the quality and range of services provided.
• Expert in managing difficult guests and complex multi-destination itineraries.
• Thrived within a high-volume environment, managing up to 18 guest trips per month.
• Single After-Sales Point of Contact for guests before, during and after their trip.
• Available 24 hours during the trip and provided immediate assistance.